Managed IT support for South African businesses secured, AI-monitored, cloud-ready.
Since 2008, Pursuit Solutions has kept small and mid-sized businesses running with proactive IT support, Microsoft 365 and cloud services, and enterprise-grade security from a SonicWall Silver Partner. Predictable monthly cost. Unlimited support. Zero surprises.
Get a tailored IT support quote
What you get with managed IT support
Every business runs on its IT. When it slows down, breaks, or gets breached, your team can’t work and your customers feel it. Our managed IT support keeps the lights on, the data safe, and the bill predictable — so you can stop thinking about IT and get back to running your business.
A senior team on call. Senior IT support technicians handle infrastructure for our clients every day — no junior call-center handovers, no scripts. You speak to the engineer who knows your environment.
Remote-first, on-site when it matters. Most issues are resolved in minutes over secure remote support. When hardware needs hands, we’re on-site across Gauteng and coordinate globally with partners.
One predictable monthly invoice. Choose an SLA maintenance contract or move to our per-seat managed service with unlimited support, monitoring, and patching included.
AI-enabled monitoring that catches problems before you do.
Modern IT support isn’t about waiting for the phone to ring. We use AI-driven remote monitoring and management (RMM) to watch every workstation, server, switch, and firewall under our care — 24/7.
The system learns what “normal” looks like for your environment and surfaces anomalies before they become outages: a disk filling up, memory leaking on a server, unusual login patterns, a backup that silently failed last night. Our technicians get the alert, investigate, and fix it — often before anyone in your office notices.
What this means for you:
- Fewer break-fix tickets, less downtime.
- Patches and updates happen automatically and out of hours.
- Reports show you exactly what we did, what we found, and what we recommend next.
- Capacity issues are flagged months before they hit you, so upgrades are planned, not panicked.
Microsoft 365 and cloud services done properly
Most South African SMEs are already on Microsoft 365, but few are using more than email and Word. We deploy, migrate, license, and renew Microsoft 365 — and then we help you actually get value from it.
What we do:
- Microsoft 365 licensing and renewals — supply, install, and manage the right plan for your headcount, with annual renewals handled before you have to think about them.
- Mailbox and tenant migrations — move from on-prem Exchange, Google Workspace, or hosted Exchange to Microsoft 365 with zero data loss and minimal downtime.
- SharePoint and OneDrive rollouts — replace ageing file servers with secure cloud file storage, properly structured, with permissions you can audit.
- Teams adoption and governance — make Teams the place work actually happens, with the policies in place to keep it tidy.
- Cloud backup — independent third-party backup of your Microsoft 365 data, because Microsoft doesn’t back up your tenant against ransomware or accidental deletion.
- Azure and hybrid cloud — when on-prem still makes sense, we design hybrid environments that bridge cleanly with Microsoft 365.
Security baked in, not bolted on
Cyber risk is now the single biggest IT risk facing South African SMEs. POPIA fines, ransomware payouts, downtime, client trust — the cost of getting it wrong is no longer hypothetical. Our managed IT support includes a layered security stack that meets the threat landscape head-on.
The Pursuit Solutions security stack includes:
- SonicWall firewalls — as a SonicWall Silver Partner, we size, deploy, and manage Gen8 TZ and NSa firewalls, with full UTM (gateway antivirus, IPS, content filtering, ransomware protection, bandwidth management). Annual service-suite renewals are tracked and renewed before they lapse.
- ESET endpoint protection — multi-layered antivirus and EDR for every workstation and server, with central management and annual renewals included.
- Microsoft 365 hardening — advanced threat protection, MFA, conditional access, anti-phishing, and DKIM/DMARC/SPF configured correctly so your domain can’t be impersonated.
- SSL certificate management — annual SSL renewals for websites, mail servers, and internal services, so your customers never see a browser security warning.
- Backup and disaster recovery — image-level backups, off-site replication, cloud-to-cloud backups and tested restores make sure data is secure.
- Security awareness training — your team is your first line of defense. We run phishing simulations and short training modules to harden the human layer.
Pricing that scales with you
We offer two ways to engage, depending on how much IT you want to own internally.
IT SLA Maintenance Contract — best for businesses with some in-house IT capacity who want guaranteed response times for the things they can’t fix themselves. Prepaid hours, defined SLAs, all hardware and software supply at partner pricing.
Managed IT Services (per-seat) — best for businesses that want IT off their plate entirely. A flat monthly fee per user covers unlimited support, AI-enabled monitoring, patching, antivirus, Microsoft 365 management, and quarterly business reviews. You always know what you’re spending.
Both options can include the SonicWall firewall, ESET antivirus, and Microsoft 365 licensing as add-ons — so you get one invoice, one supplier, one number to call.
Tell us your headcount and current setup — we’ll send a tailored quote.
Who we work with
Pursuit Solutions has supported South African small and mid-sized businesses since July 2008. Our typical client has between 10 and 200 users, runs Microsoft 365, has at least one office that needs reliable connectivity, and treats their IT as critical — not optional.
We work especially well with:
- Professional services firms (accountants, attorneys, consultants) where uptime and confidentiality are non-negotiable.
- Manufacturing and logistics businesses where production stops if the network does.
- Multi-site businesses that need consistent IT across branches.
- Growing businesses that have outgrown a one-person-IT setup but aren’t yet ready for a full internal team.
Why Pursuit Solutions
- 17 years in business, owner-led. Founded in 2008 by Thomas Saether, still owner-managed today. Decisions get made, problems get solved.
- SonicWall Silver Partner. Certified to size, sell, deploy, and support SonicWall firewalls — and we run a SonicWall Training program delivering official SNSA and SNSP certification courses. Few resellers in South Africa can say that.
- Microsoft 365 specialists. Licensing, migration, renewal, and adoption — all under one roof.
- One supplier for IT, security, and licensing. Stop juggling vendors. Your firewall, antivirus, Microsoft licenses, SSL certificates, and day-to-day support all come from one team.
- Predictable monthly cost. No surprise bills. No fine print.
Ready for IT support that just works?
Tell us about your business — headcount, current IT setup, biggest pain point. We’ll come back with a tailored proposal and a fixed monthly price.