Privacy policy
How PursuIT Solutions collects, uses, shares and protects your personal information when you visit our website, buy from our online shop, contact us or use our services, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who we are
The responsible party for your personal information is Pursuit IT Solutions CC (registration number 2008/129352/23), trading as PursuIT Solutions ("we", "us", "our"), Prism Business Park, Building 1, 1 Ruby Close, Fourways, Johannesburg, 2191, South Africa.
Information Officer: Thomas Saether
Email: [email protected]
Telephone: 010 822 2123
Postal: P O Box 370, Lonehill, 2062
2. Information we collect
| Type | Examples |
|---|---|
| Information you give us | Name, email address, phone number, company name, number of users, and anything you include in a form, quote request, email or call. |
| Online shop orders | Billing and delivery details, order history, device serial numbers for license renewals, and account login details if you create an account. Card payments are processed by our payment provider. We don't see or store your full card details. |
| Service and support information | Contact details of your staff, support tickets, and technical information about the devices and systems we manage for you. |
| Website usage | IP address, browser and device type, pages visited, and similar data collected through cookies (see section 10). |
Providing your information is voluntary, but without it we may not be able to answer your enquiry, process your order or deliver our services. We don't intentionally collect special personal information, such as health or biometric data, through this website.
3. How and why we use it
- To respond to enquiries and send quotes, because you asked us to (taking steps towards a contract).
- To process and deliver orders, including registering SonicWall and other licenses with the vendor, to perform our contract with you.
- To deliver, manage and support IT services under our service agreement with you.
- To keep our website, systems and clients secure, and to prevent fraud, which is our legitimate interest.
- To meet legal obligations, such as tax and accounting record-keeping.
- To improve our website and services, using analytics, which is our legitimate interest, or with your consent where the law requires it.
4. Marketing
We'll only send you electronic marketing, such as newsletters or offers, if you're an existing customer and the marketing is about similar products or services, or if you've given us your consent. This is in line with section 69 of POPIA.
Every marketing message includes a way to unsubscribe, and you can opt out at any time by emailing us.
5. Who we share it with
We don't sell or rent your personal information. We share it only where needed, with:
- Service providers (operators) who help us run our business, such as website hosting, email and Microsoft 365, backup, accounting, payment processing and courier services. They may only use your information on our instructions and must keep it secure.
- Vendors and distributors, such as SonicWall, Microsoft, ESET and Zoom, when we register a license, renewal or warranty on your behalf.
- Authorities or professional advisers, where the law requires it or to protect our legal rights.
6. Transfers outside South Africa
Some of our service providers, such as cloud and analytics platforms, may store or process information outside South Africa. When this happens, we only use providers that are bound by laws, binding corporate rules or agreements that give a level of protection similar to POPIA, as required by section 72.
Backups we manage through our BackIT service are stored in South Africa.
7. Client data we manage
When we manage IT systems for a client, we may have access to personal information that belongs to that client, their staff or their customers. In that role, we act as an operator on the client's behalf. We process that information only as set out in our service agreement and keep it confidential and secure. We'll notify the client if we become aware of a security compromise.
If your information is held by one of our clients, please contact that organisation directly about your rights.
8. How we protect it
As an IT and cybersecurity provider, we use appropriate technical and organisational measures to protect personal information against loss, damage and unauthorised access. These include firewalls, encryption, multi-factor authentication, access controls, monitoring and secure backups.
If we have reasonable grounds to believe your personal information has been accessed or acquired by an unauthorised person, we'll notify you and the Information Regulator as soon as reasonably possible, as section 22 of POPIA requires.
9. How long we keep it
- Enquiries and quotes that don't lead to business: kept for as long as needed to follow up, then deleted.
- Orders, invoices and financial records: kept for as long as tax and company law requires, usually at least five years.
- Client service records: kept for the duration of our service agreement, and afterwards for as long as needed to resolve queries or meet legal obligations.
When information is no longer needed, we securely delete, destroy or de-identify it.
10. Cookies
Cookies are small files stored on your device. We use:
| Type | What it does |
|---|---|
| Essential | Makes the site and online shop work, such as your basket, checkout and login, and keeps the site secure. These can't be switched off. |
| Analytics | Google Analytics helps us understand how visitors use the site so we can improve it. These cookies are only set if you click Accept on our cookie banner. |
| Marketing | We don't currently use advertising or marketing cookies. If we start, we'll ask for your consent first and update this policy. |
You can change your choice at any time: open cookie settings. You can also block or delete cookies in your browser settings. If you do, some parts of the site, such as the shop, may not work properly.
11. Your rights
Under POPIA, you have the right to:
- ask whether we hold personal information about you, and request a copy of it;
- ask us to correct, update or delete information that is inaccurate, out of date, excessive or unlawfully obtained;
- object to the processing of your information, including for direct marketing;
- withdraw your consent at any time, where we rely on consent;
- lodge a complaint with the Information Regulator.
To use any of these rights, contact our Information Officer (section 1). We may need to verify your identity first. We'll respond within a reasonable time, and access requests are handled in line with the Promotion of Access to Information Act (see our PAIA manual).
Information Regulator (South Africa)
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Complaints: [email protected]
Website: inforegulator.org.za
We'd appreciate the chance to resolve your concern first, so please contact us before you go to the Regulator.
12. Children
Our website and services are aimed at businesses. They aren't intended for children under 18, and we don't knowingly collect their personal information.
13. Changes and contact
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Questions? Email [email protected], call 010 822 2123, or use our contact page. See also our refund and returns policy.