Managed IT support for South African businesses: secured, AI-monitored, cloud-ready
Since 2008, PursuIT Solutions has kept small and mid-sized businesses running with proactive IT support, Microsoft 365 and cloud services, and enterprise-grade security from a SonicWall Silver Partner.
What you get with managed IT support
Every business runs on its IT. When it slows down, breaks or gets breached, your team can't work and your customers feel it. Our managed IT support keeps the lights on, the data safe and the bill predictable, so you can get back to running your business.
A senior team on call
Senior technicians handle our clients' infrastructure every day. No junior call-centre handovers, no scripts: you speak to the engineer who knows your environment.
Remote-first, on-site when it matters
Most issues are resolved in minutes over secure remote support. When hardware needs hands, we're on-site across Gauteng and coordinate globally with partners.
One predictable monthly invoice
Choose an SLA maintenance contract, or our per-seat managed service with unlimited support, monitoring and patching included.
AI-enabled monitoring that catches problems before you do
We see problems before they become outages
We use AI-driven remote monitoring and management (RMM) to watch every workstation, server, switch and firewall in our care, 24/7. The system learns what normal looks like for your environment and flags anomalies: a disk filling up, memory leaking on a server, unusual login patterns, a backup that silently failed last night. Our technicians investigate and fix it, often before anyone in your office notices.
- Fewer break-fix tickets and less downtime
- Patches and updates applied automatically, out of hours
- Reports showing what we did, what we found and what we recommend
- Capacity issues flagged months ahead, so upgrades are planned, not panicked
Security baked in, not bolted on
Cyber risk is now the biggest IT risk facing South African SMEs. POPIA fines, ransomware, downtime and lost client trust are no longer hypothetical. Our managed IT support includes a layered security stack:
SonicWall firewalls
As a SonicWall Silver Partner, we size, deploy and manage Gen8 TZ and NSa firewalls with full UTM, and renew service suites before they lapse.
SonicWall firewalls →ESET endpoint protection
Multi-layered antivirus and EDR for every workstation and server, with central management and renewals included.
ESET PROTECT →Microsoft 365 hardening
Advanced threat protection, MFA, conditional access, anti-phishing, and DKIM, DMARC and SPF configured so your domain can't be impersonated.
Microsoft 365 →Backup and disaster recovery
Image-level backups, off-site replication, cloud-to-cloud backups and tested restores keep your data secure.
Online backup →SSL certificate management
Annual SSL renewals for websites, mail servers and internal services, so customers never see a browser security warning.
Security awareness training
Phishing simulations and short training modules to harden the human layer, your first line of defence.
Cybersecurity →Microsoft 365 and cloud services, done properly
Most South African SMEs already use Microsoft 365, but few use more than email and Word. We deploy, migrate, license and renew Microsoft 365, then help you get real value from it: SharePoint and OneDrive to replace ageing file servers, Teams adoption and governance, independent cloud backup, and Azure and hybrid designs when on-premises still makes sense. See our Microsoft 365 services.
Pricing that scales with you
Two ways to work with us, depending on how much IT you want to own internally.
IT SLA maintenance contract
For businesses with some in-house IT capacity
- Guaranteed response times for what you can't fix yourself
- Prepaid hours and defined SLAs
- All hardware and software supplied at partner pricing
Managed IT services (per seat)
For businesses that want IT handled entirely
- Flat monthly fee per user
- Unlimited support and AI-enabled monitoring
- Patching, antivirus and Microsoft 365 management
- Quarterly business reviews
Both options can include SonicWall firewalls, ESET antivirus and Microsoft 365 licensing, so you get one invoice, one supplier and one number to call. Need strategic IT leadership too? See our virtual IT manager (vCIO) service.
Who we work with
Our typical client has 10 to 200 users, runs Microsoft 365, has at least one office that needs reliable connectivity, and treats IT as critical, not optional.
Why PursuIT Solutions
- Owner-led since 2008. Founded by Thomas Saether and still owner-managed. Decisions get made and problems get solved.
- SonicWall Silver Partner with our own official SNSA and SNSP training programme. Few resellers in South Africa can say that.
- Microsoft 365 specialists: licensing, migration, renewal and adoption under one roof.
- One supplier for IT, security and licensing. Firewall, antivirus, Microsoft licenses, SSL certificates and day-to-day support from one team.
- Predictable monthly cost. No surprise bills, no fine print.
- Local to Gauteng, trusted further afield. Based in Fourways with on-site support across Greater Johannesburg, and supporting clients in Botswana, Mauritius, Kenya and London.
Areas we serve
Based in Fourways, we provide on-site and remote managed IT support across Greater Johannesburg and Gauteng:
Not in Gauteng? Our remote-first model means we also support businesses across South Africa and beyond, with clients in Botswana, Mauritius, Kenya and London. Talk to us about support wherever you are.
Frequently asked questions
What is included in managed IT support?
Our per-seat managed service includes unlimited support, 24/7 AI-enabled monitoring, automatic patching, antivirus, Microsoft 365 management and quarterly business reviews, for a flat monthly fee per user.
Do you offer on-site support?
Yes. Most issues are resolved remotely in minutes, and we provide on-site support across Gauteng when hardware needs hands.
Do you support businesses outside Gauteng?
Yes. We provide on-site support across Greater Johannesburg and Gauteng, and remote managed IT support for businesses elsewhere in South Africa and internationally, including clients in Botswana, Mauritius, Kenya and London.
What size businesses do you support?
Our typical clients have between 10 and 200 users, from professional services firms to manufacturers and multi-site businesses.
Can we keep our in-house IT person?
Yes. Our IT SLA maintenance contract is designed for businesses with some in-house IT, giving guaranteed response times and backup for the things they can't fix themselves.
PursuIT Solutions have been my IT service provider for approximately 15 years. I find them reliable, competent and cost effective. They are always willing to assist at a moment's notice and have helped me and my staff numerous times after hours and on weekends.
Ready for IT support that just works?
Tell us your headcount, current IT setup and biggest pain point. We'll come back with a tailored proposal and a fixed monthly price.
Get a tailored quote